SHIPPING AND ONLINE ORDERING
We offer $15 flat rate ground shipping* on orders.
*All discounts associated with shipping apply to ground shipping only. Currently, we only ship whiskey within the United States.
SHOPPING FOR WHISKEY & FULFILLMENT OF ORDERS
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.
Cleveland Whiskey does not directly sell, offer to sell, or solicit sales of alcohol through clevelandwhiskey.com. Cleveland Whiskey promotes and markets Whiskey on its website. Cleveland Whiskey’s service enables you to search online for whiskey available for sale by a licensed alcohol retailer. Through this website, you learn about the whiskey, including its price. The offer to purchase the whiskey ultimately is from the Retailer. If you decide to purchase the whiskey, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased whiskey. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler, or distributor of whiskey to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.
Shipping is available to the following states: AK, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IN, KS, KY, LA, MA, MN, MO, MT, NC, NH, NE, NJ, NM, NV, NY, OH, RI, SC, WI, WYNOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your whiskey during normal business hours, we recommend having it shipped to your place of work or opting to have your shipment held at the nearest FedEx or UPS pick-up location.
Whiskey will not be delivered to a visibly intoxicated person.
SHIPPING TIMEFRAME & TRACKING
It is our fulfillment partner’s goal to fulfill and ship all orders within 1-3 business days after an order is placed.
Orders are shipped from Connecticut, and generally take 1-7 days for delivery when shipped ground.
If it has been more than three business days and you have not received a tracking email, you may contact email@example.com for assistance.
CUSTOMER SERVICE AND RETURN POLICY:
At Cleveland Whiskey our goal is to provide you with great whiskey at a competitive price. If you are not satisfied with your online order, please contact firstname.lastname@example.org to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.